MANILA – Ride-hailing form Grab put regulators in an "uncomfortable position" by saying it had not done enough to raise the cap on vehicles operating under the scheme, two government agencies said.
Grab had been sending partner drivers an email where it purportedly blamed the government for the lack of vehicles available for ride-hailing, the Department of Transportation and the Land Transportation Franchising and Regulatory Board said in a joint statement.
"Grab is telling its members that the LTFRB has not acted on its proposal to increase the supply cap," the statement said.
The firm "seems to confuse" drivers with TNVS or transport network vehicle service.
"It makes us wonder however why Grab puts LTFRB on the spot, so to speak and in an uncomfortable position," according to the statement.
Grab country head Brian Cu said the firm's Sept. 13 email was not meant to undermine the ongoing dialogue on supply.
Only 35,000 out of the accredited 65,000 TNVS were able to service passengers on a daily basis, Grab earlier said.
The DOTr and the LTFRB said Grab was among firms that "conceded" to the cap.
Drivers operating without franchises or provisional authority (PA) or colorum vehicles were included in the master list allowing them to get bookings while applying for a franchise, it said.