Globe implements 'Share-a-load' validation to stop text scams

ABS-CBN News

Posted at Sep 11 2014 02:29 PM | Updated as of Sep 12 2014 07:43 PM

MANILA, Philippines - Globe Telecom has started implementing a validation process for Share-A-Load transactions, as part of its efforts to stop text scams.

Globe said customers who do Share-A-Load or a Share-A-Promo transactions will be asked to confirm their transactions via text message.

This extra step is aimed at stopping the proliferation of text scams that trick customers into doing Share-A-Load transaction without their knowledge.

Globe said the validation message reads as follows:

“You are about to share PXXX load with 0916XXXXXXX. Reply YES within 5 minutes to proceed. P1/transaction. Report text scams to www.globe.com.ph/stopspam.”

The validation message would come from 2652xxxxxxxxx where the last 9 digits are the transaction number. Replying to the message is free of charge.

Meanwhile, customers who fail to reply within 5 minutes will receive the following message: "We're sorry, but your Share-A-Load/Promo transaction has been cancelled because the response time exceeded 5 minutes. Please try again. Thanks!"

“We want to continuously protect our customers against these scams. By putting in place this additional measure, we would help prevent our customers from unwittingly undertaking Share-A-Load transactions,” said Yoly Crisanto, Globe Senior Vice-President for Corporate Communications.

Many customers are still unaware that by adding the number “2” before the 10-digit mobile number of the recipient, they are actually doing a Share-A-Load transaction.

Last month, Globe reduced the amount of Share-A-Load transaction to a maximum of P150 for prepaid customers and P300 for postpaid customers to counter text scams asking for P500 Share-A-Load transactions.

Globe customers are urged to report text scams on https://www.globe.com.ph/stopspam.