NTC orders telcos to explain poor service

by Alvin Elchico, ABS-CBN News

Posted at Sep 10 2012 06:24 PM | Updated as of Sep 11 2012 02:32 AM

MANILA, Philippines -  The National Telecommunications Commission (NTC) has ordered the country's biggest telecommunications companies - Globe Telecom, Smart Communication and Sun Cellular - to explain and to act on the growing number of complaints about their poor service. 

NTC director Edgardo Cabarios said they have received a lot of complaints which prompted them to call the attention of the telecommunications companies. Consumers have complained of poor service, such as dropped calls, delayed texts. 

According to Cabarios, consumers must know when exactly the situation would normalize. 

The NTC is also studying the possibility of rebates for affected consumers but this still needs further study. 

Meanwhile, NTC is now in favor of the expiration of prepaid loads.

Cabarios said telcos incur costs in maintaining the SIM cards. He noted that Smart Communications' average cost  per subscriber a day is P3, while for Globe Telecom, it is more than P8 a day.

Cabarios explained that telcos are forced to lift expiration  of prepaid loads, it will mean an increase in their costs.

Instead of lifting the expiration, Cabarios said the NTC will probably ask the telcos to extend the life of prepaid loads to benefit consumers.

Currently, prepaid loads expire depending on the amount, P1 to P10 - 3 days, P11 to P50 - 15 days, P51 to P100 - 30 days, P101-P150-45 days, P151 to P250- 60 days, P251 to P300 - 75 days and more than P300- 120 days.