MANILA - Ride-sharing service Grab said Wednesday it was working to increase its drivers to meet higher demand as rival Uber serves out a 1-month suspension.
Southeast Asia-based Grab has also banned and suspended drivers who habitually refuse passengers and lowered the cap on "surge" or demand-based pricing to 1.4 times the regular rate, Grab Philippine country head Brian Cu said.
"We would like to give you our assurance that we are here to provide you with the best service that we can," Cu said in a video posted on the company's Facebook page.
"We do not like you to think that we are taking an opportunistic approach at this time," Cu said, addressing customers together with Grab CEO Anthony Tan.
The Land Transportation Franchising and Regulatory Board earlier asked Grab to take in Uber drivers displaced by the suspension.
Uber started serving its 1-month suspension on Aug. 15, after the LTFRB cited the US-based company of violating a moratorium against accrediting new drivers.
The LTFRB is expected to hear on Wednesday Uber's petition to pay fines in exchange for the lifting of the suspension.