Accenture taps Filipino nurses for new BPO care service

By Max V. de Leon, BusinessMirror

Posted at Aug 19 2011 07:28 AM | Updated as of Aug 19 2011 07:00 PM

MANILA, Philippijes - Accenture Philippines is giving Filipino nurses the chance to have high paying jobs without leaving the country through its new outsourced care management (OCM) services.

Benedict Hernandez, Accenture Philippines BPO service delivery operations head, said the US-based firm used the Philippines as the launching pad for this new healthcare outsourcing service owing to the large pool of English-speaking nurses in the country. The service will benefit both new graduates as well as those with licenses to practice in the US.

“It is a significant new growth area for Accenture. We started this in the Philippines. We produce a lot of nurses—they speak English and have good service orientation—so we thought of taking advantage of that and we are seeing it work, so we are very bullish,” Hernandez said.

He did not discuss details of the salary range for the nurses Accenture is hiring, although it is reportedly higher than what call center agents are getting since it is a high-value and more complex service that combines both competencies in voice and non-voice BPO offering.

Sanjay Seth, senior executive of Accenture and in charge of the outsourced care management unit, said the company is now seeing brisk hiring activity in this segment due to the strong demand from clients in the US that are mainly insurance firms.

“The high cost of medical care and shortage in nurses in the US are driving the growth of this offering,” he said.

The nurses hired by Accenture are helping in the conduct of initial screening of a patient’s medical necessity by reviewing the medical records. They assist in the coordination of complex care needs and help patients have healthier lifestyles by providing them information on topics such as diet or exercise regularly.

Seth said hired nurses need to undergo four to 12 weeks of initial training. The company then finances their continuing education and training, and even specialized licenses.

Accenture is delivering the care management service out of its facility in Cybergate in Mandaluyong. The company currently has 10 facilities in Metro Manila and two in Cebu, with total employees seen to grow to 25,000 by the end of the year.

Hernandez said with the strong growth potential for this service, nurses can build a career in Accenture and reach the level of executives in just two years.