2 firms barred from sending spam messages to Globe users


Posted at Jun 26 2014 01:53 PM | Updated as of Jun 26 2014 09:53 PM

MANILA, Philippines – Two companies have been ordered by the National Telecommunications Commission (NTC) to stop sending spam messages to Globe Telecom customers.

Show-cause orders have been issued to health insurance firm Caritas Health Shield Inc. and training provider Center for Global Best Practices (CGBP) in relation to complaints filed by Globe over unsolicited promotional text messages sent to its customers.

Two companies are ordered to appear before the NTC on July 15, and to explain in writing within 15 days from receipt of the order why it should not be administratively sanctioned for such violations.

Globe general counsel Froilan Castelo said the NTC directive "should provide some breathing space for Globe customers who constantly receive annoying spam messages."

"Globe will continue to exercise all legal means possible to ease the burden inflicted on our customers by companies that employ text spamming as a marketing strategy. Such companies should be forewarned that similar complaints will be filed against them unless they unilaterally stop sending annoying spam messages to our customers," he said.

Globe is seeking Caritas and CGBP to pay fines and penalties as well as permanently ban on its agents and employees from sending spam texts to Globe users.

Globe said it is also preparing to file separate complaints against two other local business organizations allegedly sending text spams.

Castelo did not identify the two companies pending formal filing of charges against them.

Globe is boosting its campaign against spam and text scams through its https://www.globe.com.ph/stopspam web page.

The telecommunications firm said numbers that are reported to be source of text spams are first sent warnings while those that are identified as persistent source of text spams are deactivated from the service.