BPO industry expects to grow 15 pct

by Coco Alcuaz, ANC

Posted at Jun 05 2015 10:23 AM | Updated as of Jun 05 2015 06:23 PM

MANILA, Philippines - The business process outsourcing (BPO) predicts a 15 percent increase in revenue this year as it ramps up educational programs to expand the country's talent pool.

In a text message to ANC, industry association president Jomari Mercado said sales will rise to almost $22 billion this year, from almost $19 billion last year.

He said employees will rise to 1.2 million this year from 1.07 million last year.

The BPO industry has been working for years with schools to produce more potential employees.

It's now working with government and colleges to train teachers to teach potential employees better.

While demand for Philippine BPO services remains strong, a shrinking talent pool has boosted salaries and encouraging employees to move a lot, raising costs and hurting performance.