Grab holds off on cancellation fees after LTFRB meeting


Posted at May 08 2019 07:29 PM

MANILA - Ride-hailing firm Grab said Wednesday it will temporarily not impose a fee for users who cancel their booked rides several minutes after making the booking.

Grab public affairs manager Nicka Hosaka said the firm and other ride-hailing service providers agreed to maintain the status quo on cancellation fees after meeting with the Land Transportation Franchising and Regulatory Board (LTFRB) on Tuesday. 

"A technical working group composed of representatives from different TNCs (transport network companies) was created, and was constituted to discuss passenger and driver cancellation policies," Hosaka said in a statement. 

Grab said it will wait until appropriate guidelines are issued by the LTFRB with the assistance of the ride-hailing firms. 

Last week the company said it will include a P50 fee for cancellations and no-shows to curb “unreasonable" behavior.

This was supposed to penalize passengers who terminate a ride 5 minutes after getting a driver and passengers who fail to show up at the pick-up points within 5 minutes upon arrival of their GrabCar booking. 

The window is shorter at 3 minutes for GrabShare.

Grab however said no cancellation fees have yet been charged or collected.