Amazon.com opens first customer service office in Philippines

ABS-CBN News

Posted at May 08 2018 11:53 AM

The Amazon logo is pictured inside one of its offices. Reuters/FILE PHOTO

MANILA - Amazon.com said Tuesday it launched its first customer service office in the Philippines, creating 300 new jobs and up to 1,000 more by year-end at its base in Cebu City.

The world's largest online retailer is betting on customer service in the Philippines as government and industry officials prepared to shift over 1 million BPO workers to higher skilled roles that will not be replaced by artificial intelligence.

The site will provide support for Amazon customers in North America and the United Kingdom. It employs customer service associates, team managers and group managers, the internet giant said in a statement.

"We are excited to be investing in Cebu and working with such talented people, especially since Filipinos are known to bring high levels of experience and passion to their work,” said Amazon vice president for Worldwide Customer Service Tom Weiland.

The Philippines has hosted Amazon Web Services since 2016 and the country is "integral" to the growth of the cloud platform in Southeast Asia, the company said.

The company said job opportunities for its customer service operations in Cebu are posted on its website.