Erring ride-hailing drivers may be blacklisted, warns LTFRB


Posted at Apr 23 2018 07:41 PM | Updated as of Apr 23 2018 09:28 PM

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MANILA - Erring drivers banned from one ride-hailing firm may end up getting banned in all other ride-hailing companies, Manila's transport regulator warned on Monday. 

Amid a mounting number of complaints from passengers about Grab drivers who cancel or refuse ride bookings, the Land Transportation Franchising and Regulatory Board (LTFRB) said it may "blacklist" erring drivers.

LTFRB Board Member Aileen Lizada told DZMM radio that since the agency issues franchises to the drivers and operators themselves, an errant driver whose franchise gets cancelled and banned from one ride-hailing firm won't be able to transfer to the other firms. 

"Hindi na kayo pwedeng palipat-lipat," Lizada said.

She added the agency will look closely at the records of drivers facing complaints from passengers.

However, she also said that people who book rides also need to be considerate as some Grab drivers complained about passengers posting wrong pick-up points. 

"Wrong location s'ya. Pero pumunta yung driver dun, wala s'ya." 

Some drivers complained, she said, that they are worried about cancelling the booking as they might face a show-cause order from the LTFRB even if it was the passenger who was at fault. 

Grab said on Monday that it sanctioned 500 drivers last week, following complaints of cancelled bookings.