Globe restores data service, apologizes for disruption


Posted at Apr 12 2019 07:39 AM | Updated as of Apr 12 2019 09:50 AM

Workers set up a Globe Telecom tower in a Manila suburb in this file photo. The Ayala-led telco was hit by a 'systems issue' on April 12, 2019 that affected mobile data services. Erik de Castro, Reuters/File​

MANILA -- Globe Telecom said Friday it restored data services following a nationwide outage that was caused by a "server issue."

The Ayala-led telco apologized for the disruption, which it said occurred from 1:30 a.m. to 8 a.m. Customers should restart their devices to connect to the data network, it said.


Globe is the second Ayala Group company to be hit by a systems issue this week. On Wednesday, Bank of the Philippine Islands said its online and mobile services were unavailable. The said channels were restored after midnight Friday.

Customers of Ayala-led Manila Water were hit with a supply shortage last month, triggering long queues at rationing stations.