Manila prepares to take BPM leadership by 2016

By Roderick L. Abad, BusinessMirror

Posted at Apr 07 2014 08:06 AM | Updated as of Apr 07 2014 04:06 PM

MANILA - Beyond voice, the Philippines is eyeing to take the leadership in the business-process-management (BPM) segment, according to the Information Technology and Business Processing Association of the Philippines (Ibpap).

“I know in the IT [information technology] space, it’s very difficult because India has so many IT practitioners and programmers. But we’d like to be No. 1 in the business-process-management space,” Ibpap Executive Director for Talent Management Penny Bongato said.

Currently, the Philippines trails behind India in the IT outsourcing space, but remains the topmost preferred destination for the contact-center category worldwide.

Among other BPM sectors, she said the Philippines has a great potential to also acquire a premier status in the health-care sector.

“Critical thinking is important because we know that the voice will continue to grow. But the other sectors are also growing like the health care,” she said.

Health-care expenditures and the number of beneficiaries keep rising globally that most nations are currently adopting health-management-information procedures to organize the huge amount of information that is being generated.

Given this, the transition from traditional data collection to electronic-health data opens new opportunities for the outsourcing companies; and the Philippines is a fitting destination for medical transcription.

Since more and more locators are coming to set up their shared-service offices in the country, Bongato noted a need to supply the demand with ample talents.

While each year thousands of nurses, doctors and medical professionals graduate from the top Philippines universities, he conceded that available jobs are not enough to hire them.

“In fact, we have so many nurses—around 200,000—unemployed. And in the health-care sector, we do need a lot of associates related to nursing,” the Ibpap executive said.

These English-speaking and skilled work force, she stressed, are highly trainable to accommodate the needs of health-care administrations and other medical IT jobs the world over.

“So we’re looking at tapping them, as well,” Bongato said.

The goal for the Philippines to gain a leading position in the BPM sector, according to her, is in line with the industry’s road map, which is currently being updated to 2020.

The 2020 report will cover the projection for outsourcing market’s health, both global and regional, after 2016.

With the continued expansion of outsourcing in the country, Bongato is bullish that the industry will hit the 1 million full-time employees-mark and about $18 billion in revenues this year—on track to meet the Roadmap 2016’s goals of 1.3 million FTEs and $25 billion top line.