Convergys acquires Datacom's PH, Malaysia call center ops


Posted at Apr 05 2013 07:14 PM | Updated as of Apr 06 2013 03:14 AM

MANILA, Philippines - US-based Covergys Corp. will soon take over Datacom's contact center operations in the Philippines and Malaysia.

In a statement, Convergys president and chief executive officer Andrea Ayers said its acquisition of New Zealand-based Datacom's call center operations is part of its growth strategy.

"The addition of Datacom's contact center operations is in line with our acquisition strategy, allowing us to expand our language capabilities and global footprint. It enables us to forge new relationships with the prominent technology companies that Datacom now represents, and provides additional opportunities for growth," she said.
For his part, Datacom Group chief executive officer Jonathan Ladd said it has already built a world-class, multi-site, multilingual business process outsourcing business in Asia, which services long-term blue chip clients.

"We're proud to sell this asset to Convergys, in full confidence that our contact center staff will be joining a strong organization that is solely focused on providing exceptional services to a world-class portfolio of customers and will support outstanding growth opportunities for our staff," he said.

Convergys and Datacom expect to finalize the deal soon. The integration of the two companies' operations is expected to take between 6 to 9 months.

With the deal, Convergys will now have 15 Asian languages to its language capabilities. The deal also adds 1,000 employees working in three Southeast Asia contact centers to Convergys's global operations.

Convergys, a leader in customer management for over 30 years, has 75,000 employees worldwide.

Datacom is one of the largest Australasian-owned professional information technology services companies, with operations in New Zealand, Australia, Malaysia, Philippines, and China.