Globe, PLDT to provide physical, virtual services during ECQ

ABS-CBN News

Posted at Mar 29 2021 09:12 AM | Updated as of Mar 29 2021 09:59 AM

MANILA - Giant telecommunications providers Globe Telecom and PLDT Inc on Monday assured the public of continued services in areas under enhanced community quarantine. 

In a statement, Globe said at least 57 stores in NCR Plus will remain open during the period. 

Metro Manila, Bulacan, Rizal, Cavite, and Laguna were placed under ECQ from March 29 to April 4 to stem the spread of COVID-19. 

"Globe is one with Filipinos in fighting the spread of the virus. The company is committed to support its customers with reliable connectivity and extra protection at home," the telco said. 

PLDT and its wireless unit Smart Communications, meanwhile, said its network operations and customer support facilities will continue to serve despite the temporary closure of its physical stores in NCR Plus.

"Due to the expanded curfew hours (6PM to 5AM) and IATF rules allowing mobility only for essential services, physical stores in ECQ areas will temporarily cease operations, but customer service frontliners will be on work-from-home duty to support virtual booking appointments and address concerns of customers," PLDT Inc said. 

“We will continue to uphold customer-centricity through technology, while keeping our customers and employees safe,” said Alfredo S. Panlilio, Smart President and CEO and PLDT Chief Revenue Officer. 
 
Panlilio said the telco is capable of addressing inquiries virtually.

Non-essential establishments are temporarily closed during the period except groceries, banks, hospitals and other essential establishments. 

Among the industries allowed to operate at full capacity are the following, based on IATF's Resolution No. 106-A: 

  • Agriculture, forestry, and fishery and their workers, including farmers, ARBs, fisherfolk, and agri-fishery stores
  • Health, emergency and frontline services 
  • Delivery and courier services transporting food, medicine, or other essential goods

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