Accenture banks on 'robust' training to future-proof IT-BPO workforce

Cathy Yang, ABS-CBN News

Posted at Mar 26 2018 04:38 PM | Updated as of Mar 26 2018 08:49 PM

MANILA – Global outsourcing firm Accenture is focused on its “robust” training processes to upgrade the skills and future-proof its workforce amid the rising popularity of artificial intelligence, its country technology lead said. 

Automation has already disrupted industries with repetitive tasks, senior managing director and technology lead for Accenture Philippines Ambe Tierro said in an exclusive interview with ANC’s The Boss.

"We also train our people, that’s our main focus. We employ a number of entry-level graduates and we have a very robust training program for our employees,” Tierro said.

Tierro believes a balance between automation and augmentation will help information technology business process outsourcing (IT-BPO) workers survive the digital shift.

“Everybody wants efficiency and effectiveness. We challenge companies to strike balance with automation and augmentation. People are still very much needed. In order to thrive, balance the things we automate and the people,” she said.

The company has also collaborated with the government and universities to produce future-ready graduates, she said.

“Our collaboration is focused on training our students in new technologies that are coming up and making them job ready,” Tierro said.

Accenture is in 23 locations in Metro Manila, Cebu and Ilocos. It has 45,000 employees locally and has trained more than 100,000 globally on concepts such as the cloud and AI, she said.

Accenture banks on 'robust' training to future-proof IT-BPO workforce 1
Senior managing director and technology lead for Accenture Philippines Ambe Tierro speaks to Cathy Yang for ANC's The Boss

According to the IT and Business Process Outsourcing Association of the Philippines' road map, 43,000 low-skilled workers could lose their jobs, from 2016 to 2022 but AI could also create 697,000 middle to high-skilled jobs.

Socio-economic planning secretary Ernesto Pernia has said artificial intelligence will "hit harder" in the next 3 to 5 years. 

Despite the predictions, Accenture is very confident with the business, in fact the company is continuously hiring, Tierro said.