PAL, Cebu Pacific unit ready to refund terminal fees for unused tickets

Michelle Ong, ABS-CBN News

Posted at Mar 01 2018 02:55 PM

MANILA - Philippine Airlines and a Cebu Pacific unit said Tuesday they were ready to refund terminal fees collected from passengers who failed to make their flights.

Airport terminal fees have been included in the cost of airline tickets for several years now.

PAL said it preferred to return the money immediately because keeping it would mean additional accountability.

CebGo president and CEO Alexander Lao meanwhile said the airline was ready to return the fees, but tracking and contacting every client eligible for a refund would be difficult.

"We collected on behalf of government, this is not our money and that is clear to us," Lao said.

"One of the limitations is when people buy tickets, it's through many means: Credit card is easier to return. Yung iba sa travel agent, yung iba, bayad ng cash (Some go through travel agents, some pay in cash)," he said.

Some P250 million in collected fees from tickets of cancelled flights were "accounted for," he said.