Concentrix expands PH operations after buying IBM's BPO business

by Jon Carlos Rodriguez,

Posted at Jan 30 2014 04:39 PM | Updated as of Jan 31 2014 02:00 AM

MANILA, Philippines – Business processing outsourcing (BPO) company Concentrix has expanded its core business in the Philippines with the $505 million acquisition of IBM’s worldwide customer care services.

Vice president and general manager of Concentrix Philippines Junar Amador said the merger of Concentrix and IBM’s customer care services will boost the firm’s workforce in the country to 13,000 employees.

“By February 1, we will be one company. We will have 8,000 additional employees in Manila, leading to a total workforce of 13,000 staff,” Amador said in a press briefing on Thursday.

Amador noted that more BPO jobs will be offered by Concentrix in 2014 because of the merger.

“From 13,000, we are going to grow continuously this year because we have new clients in the pipeline and we are also looking at the organic growth of our current client base. We just don’t have the exact figure,” he said.

From its three existing delivery centers in Manila, Cagayan de Oro, and Davao City, Concentrix will be operating an additional 6 delivery centers previously under IBM management.

These centers are located in Naga City, UP-Ayala, Nuvali in Sta. Rosa, Eastwood, Makati and Ortigas.

Amador said Concentrix is set to open a new delivery center within the Quezon City area this year.

“We are in the process of setting up another delivery location here in Manila, which will be announced in the end of the first quarter…We have more clients requesting for ramp up so we are making sure we have enough space for this and for the organic growth of our current clients,” he said.

The acquisition of IBM’s customer care business was first announced by Concentrix’s parent company SYNNEX Corp. in September 2013.

SYNNEX Corp. is a Fortune 500 company engaged in providing its clients with platforms and services for customer strategies.

“After the integration of Concentrix and IBM’s worldwide customer care business, then we will have a total of 45,000 employees worldwide, more than 300 clients, with service delivered from about 50 delivery centers all over the world,” Amador said.

Concentrix said the acquisition places the firm among the top 10 players in the BPO industry.