SSS cuts UMID card processing time


Posted at Jan 14 2014 05:58 PM | Updated as of Jan 15 2014 01:58 AM

MANILA, Philippines – The processing time for identification cards of Social Security System (SSS) members has been cut down to 10 working days.

The 10-working day processing time starts from the date of application up to the date the Unified Multi-purpose Identification System (UMID) card package is released to the Philippine Postal Corporation (PhilPost) for delivery.

The shortened processing time is expected to eliminate production backlog of the cards.

“UMID production entails much more than printing a member's photo and personal details on a plastic card. The system uses biometric technology to confirm a person's identity and prevent issuance of multiple UMID cards that may be used to defraud SSS of undeserved benefits and services,” SSS said.

Applications for the UMID start with the enrollment of biometric information and encoding of the applicant's name, address, parents' names and other demographic data.

The member's fingerprints are then compared with other fingerprints in the database during the centralized biometric data matching process.

After the uniqueness check, the cards are sent for printing and personalization of the contactless smartchip, which takes three working days.

Another one to two working days are spent for visual inspection while card packaging takes another day.

As the final step, the UMID card package is sent to PhilPost for delivery via registered mail. Mailing takes 5 to 7 working days for addresses in Metro Manila, 7 to 10 working days for outside Metro Manila, and 10 to 20 working days for remote areas.

If the UMID card is not received after 2 months, SSS said it is likely that their UMID application was rejected due to a previously issued card with the same fingerprint but different SSS number, which indicates a fraudulent application using multiple identities.

“Another, and more common, possibility is that their UMID card was declared as RTS (return-to-sender) and sent back to the SSS by PhilPost after three unsuccessful mailing attempts. RTS cards are caused by the change in the member's mailing address or the lack of people to claim the card during the time of delivery,” SSS said.

Members can claim their RTS card at the SSS branch where they had applied for the UMID.

Members can check their card status at the SSS Website (, email, contact the SSS Call Center (920-6446 to 55), or call the concerned SSS office, using the SSS Branch Directory uploaded at the SSS Website as reference.

To claim the cards, members should present one primary ID or document such as government-issued IDs, birth or baptismal certificate, or company ID. Two secondary IDs and documents, one of which bearing the member's photo, can also be used in claiming the card.

“A representative can also claim the UMID card on behalf of the member by showing a letter of authorization. The letter must be signed by the member and mention the IDs and documents of both the SSS member and representative that will be presented while claiming the UMID card. SSS' identification requirements for the representative are the same as those for members,” SSS said.