MANILA, Philippines - Smart Communications, Inc. and Ayala-led Globe Telecom, Inc. have finally passed all of the National Telecommunications Commission's quality of service benchmarking tests in the fourth quarter last year.
NTC Commissioner Gamaliel Cordoba said both telcos have received passing marks on blocked call rate, dropped call rate, call set-up time, and signal quality and level.
For the blocked call rate, Smart scored better with 1%, while Globe got 2%. Smart also got a higher mark for dropped call rate at 1%, while Globe got 1.2%.
Both telcos in the third quarter failed to get the minimum mark for the dropped call rate, causing the NTC to threaten them with sanctions if such would not improve.
Cordoba said the NTC would continue to monitor the quality of service being delivered by the telcos to the public.
"It (the test) keeps them on their toes to ensure that the quality of service is sustained," Cordoba said.
Telco providers that fail to meet the requirements of the regulator could face a fine of not more than P200 per day or could be issued a moratorium against accepting new subscribers.
Moreover, the NTC could suspend the permit of the telco provider.