Alorica sees 'significant growth' in BPO operations this year

Cathy Yang, ABS-CBN News

Posted at Jan 10 2019 03:17 PM

Alorica sees 'significant growth' in BPO operations this year 1
Facade of the Alorica site in Clark, Pampanga. Handout

MANILA – Business process outsourcing firm Alorica said Thursday it expected "significant" revenue growth in 2019, notwithstanding uncertainty from the US-China trade war.

The Philippines, where Alorica employs roughly 40,000, is a "primary growth driver" for the company, said its Asia president, Bong Borja.

"We’re still looking at a significant growth increase tens of millions of dollars. It’s still significant growth," Borja said in an exclusive interview with ANC's The Boss.

"Right now were not factoring that in and hopefully it doesn’t come to that, where there will be barriers in trade because most of our clients in China are global multinational clients based in the US who sell their products and services to China," Borja said.

Alorica's growth in 2018 outpaced that of the Philippine economy, he said.

Borja said 2019 would be a "better year" for BPOs, having absorbed higher taxes for top officials holding regional positions.

Shareholders are concerned about the possible removal of incentives under the second tranche of tax reform, Borja said, adding, "Our position has always been status quo."