MANILA - BDO Unibank on Tuesday encouraged its clients who may have been victimized by unauthorized withdrawals and purchases to file formal complaints with the bank, as it noted a rise in cases of fraud in the industry.
On its Facebook page, BDO said that in the last three months of 2017, it saw an "extraordinary rise in fraud attacks towards the entire industry with an increase in the number of claims for unauthorized transactions taking place in other countries."
BDO said it is currently investigating individual transactions for signs of irregularities and fraud to ensure that all valid cases are resolved.
"We also wish to remind you to keep your account information private, as well as to be mindful of people requesting for your personal account details through phone, SMS, email, or websites," the bank said.
BDO warned clients against ATM skimming, phishing and social engineering and other scams.
It said affected clients may contact it via email at email@example.com, call its international toll free number at (international access code) +800-8-631-8000, or its domestic hotline at 631-8000.
BDO issued the statement after Bank of the Philippine Islands
warned clients Tuesday over a fake log-in site that copied the layout of the BPI Express Online log-in page.