MANILA -- Some Twitter users in the Philippines questioned the refund they got from ride-hailing firm Grab, compared the total amount they spent using the app.
Grab started paying out the refunds on Tuesday, as ordered by the Philippine Competition Commission due to excess charges. ABS-CBN News reached out to Grab for comment but has yet to receive a response.
At one point, Grab became a trending topic on Twitter. Some users questioned how their refund was computed since they should have received P1 for every P1,200 spent from Feb. 10 to May 10 and P1 for every P450 spent from May 11 to Aug. 10.
The PCC has been closely monitoring Grab as it enjoys a “virtual monopoly” following its purchase of rival Uber's Southeast Asia operations in 2018.
Some Twitter users laughed off the refund they got while others wrote sarcastic remarks. There were others who outright criticized Grab.
Twitter user @1nutty_hazel posted about how she received only P17.
“I wasn't expecting much but considering that I average between P350 to P500 per ride, I was expecting at least P50 man lang,” she said in another tweet.
Like other users, @kateg023 “thanked” Grab for receiving P1.
Meanwhile, @michelle_dob complained about receiving only P9.
“New year na at niloloko lang tayo ng @grabph dapat sa inyo ma-audit,” she posted.
There were also some who were satisfied with how much they received, like user @iniesta_mpador who got a P69 refund.