As restrictions start being lifted in Metro Manila, Jollibee is re-opening more of its stores and resume dine-in services in select areas. The fast food chain has also I ntensified the implementation of safety measures and sanitation protocols for its employee and customers.
The customer safety journey starts with the crew and store preparations. All store team members are required to have their temperature checked prior to entry, and while inside are mandated to wear full protective gear, observe physical distancing, and practice regular handwashing and sanitation. The entire store—including store fixtures and utensils—undergo intensive cleaning and sanitation before, during, and after business operations. Team members are also given vitamin supplements to boost their immune system as well as telemedicine support to immediately attend to their health needs.
Customers go through a three-step safety check before entering the store: disinfectant mats,face mask check, and temperature check. Door handles, and other store fixtures and surfaces are disinfected every 30 minutes. Self-order kiosks (SOKs) are also sanitized before and after use. Stringent safety protocols are also in place for food preparation and handling.
Jollibee has also installed counter guards at the main counter as an additional safety precaution for customers and cashiers during order taking. The counter guards will soon be available in all of its stores nationwide. In addition, it plans to install table guards on dining tables as an additional safety measure for dine-in customers. Jollibee has also placed markers (floor, table, seat) across their entire store layout. These will guide customers to maintain a one-meter distance when queuing and a two-meter distance for dine-in.
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To make sure all protocols are properly adhered to, Jollibee has assigned official Alagang Jollibee Hygiene Ambassadors in every store. They take the lead and oversee the strict implementation of safety precautions.
Jollibee has also dedicated a priority lane for frontliners, giving medical and healthcare workers, police and military personnel, and other people involved in providing necessities and essential services, with preferential access when ordering in stores.
As a way of welcoming back diners to its stores while ensuring them that their safety remains the brand’s top priority, Jollibee released a video entitled “Beeda ang Safety at Saya,” which captures the measures and protocols mentioned above. All of these measures are in compliance with the health protocol guidelines set by the Department of Trade and Industry for dine-in restaurants and fastfood establishments.
These same standards are also applied to Jollibee’s Delivery service, wherein measures such as intensified sanitation, physical distancing and no touch transactions have been implemented since the start of the ECQ period.