Robinson malls launches RPersonal Shopper and Rdelivery to help their customers stuck at home.
Culture Spotlight

Here’s an easy way to get essentials without leaving home

Robinsons Malls partners with MyKuya and Mober to provide personal shopper and delivery services. BY ANCX
ANCX | May 11 2020

As Metro Manila’s citizens get themselves ready for life in the “new normal,” Robinsons Malls is introducing two innovative services.

As the impact of the COVID-19 pandemic is still being felt in our cities, Robinsons Malls has made it much easier to buy essential items and food, especially for loyal mallgoers who may be understandably wary of leaving the sanctuary of their homes. Robinsons Malls introduces the RPersonal Shopper and RDelivery Programs.

As its name implies, the RPersonal Shopper program allows you to book the services of a personal shopper who can drop by select Robinsons Malls to purchase your daily essentials, run a few errands, or even order food from restaurants operating in the mall. All of this can be done via your smartphone.

The RDelivery program has a delivery fee of PHP 125 and services areas within a 5km radius of Robinsons Magnolia.

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How does it work? All you need to do is download the MyKuya app, register on your phone, and click on the Robinsons Malls logo. The app will then automatically match you with a “Kuya” or “Ate” who can accomplish your desired transactions, whether it’s purchasing food, groceries, or other items from open shops.  

Payment can be made in two ways:

1. For transactions up to PHP1,000 your Kuya/Ate can pay for the items first, which you can pay back when the items are delivered to your home.   

2. Your Kuya/Ate can pick up the payment from you or you can send your shopping money via GCash before buying or picking up your items from the mall.

Through the MyKuya app, you can track where your RPersonal Shoppers are in real time. If you chose the first payment option above, you just have to settle the outstanding amount when your order arrives. Your Kuya/Ate’s service fee, which is based on the amount of time you need the service, will be automatically deducted from your registered debit or credit card that you have saved on the app.

You can avail of the RPersonal Shopping service seven days a week, from 10 a.m. to 5 p.m.

 

To your doorstep

If, on the other hand, you’d like to transact directly with a store or restaurant and then have the ordered items delivered direct to your doorstep, you can try the RDelivery service.

All you need to do is check online which shops or restaurants are open (visit Robinsons Malls Viber community or Robinsons Malls Facebook page for more details), call the participating store to order, and wait for your order to arrive. RDelivery customers can pay in a variety of ways, depending on the establishment. Options include direct payment to the merchant, such as through bank account transfer, GCash, Paymaya, or Cash on Delivery.

The RDelivery program is available seven days a week, from 10 a.m. to 5 p.m if you’re doing online payment, or from 10 a.m. to 4 p.m. for Cash on Delivery. For both types of transactions, the maximum order per delivery is capped at PHP3,000.

The RPersonal Shopper program connects you to someone who can can drop by select Robinsons Malls to manage a few essential errands, including a food run.

You can still use the RDelivery service even if the restaurant you ordered from has its own delivery fleet. It’s especially useful when their riders are swamped with other orders.  

The RDelivery program, which has a delivery fee of PHP 125 for service areas within a 5km radius of Robinsons Magnolia (including parts of San Juan, Mandaluyong, Pasig, and Quezon City), is accomplished through Robinsons Malls’ partnership with Mober.

The Pilot run for RPersonal Shopper has been launched in Robinsons Galleria, Robinsons Place Manila, and Robinsons Forum.

RDelivery has been launched at Robinsons Magnolia. Participating food merchants include the following: Auntie Anne’s, Bread Talk, Botejyu, Buko Loco, Chatime, Classic Savory, Conti’s, Express Sincerity, French Baker, Happy Lemon, House of Desserts, Jamaican Pattie, Jollibee, Kenny Rogers, Koomi, Mary Grace, Max’s Restaurant, Nitro7 Coffee, Peri-Peri, Potato Corner, Sabroso, Tater’s, and The Clubhouse.  

Robinsons Malls patrons can expect the rollout of the RPersonal Shopper program in more malls in Metro Manila and nearby cities, including Antipolo, Cainta, Dasmariñas, Galleria South (San Pedro Laguna), General Trias, Imus, Las Piñas, Magnolia (Quezon City), Malabon, Malolos, Metro East (Pasig), Novaliches, and Otis.

 

To learn more, visit Robinsons Malls Facebook page or Robinsons Viber Community Luzon