One call can save a life


Posted at Apr 26 2021 04:10 PM

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The current health situation has taken a toll not only with our physical health, but also with our mental and emotional health.

That being the case, Globe telecommunications wants to ensure that Filipinos are able to cope with mental and physical health concerns brought by the global health situation. Which is why the brand is encouraging the public to access its "lifelines" such as Hopeline to receive free 24/7 mental health support, HealthNow to access health services, and Bantay Bata #163 to report domestic child abuse.

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Hopeline which was created in 2012 is a round-the-clock suicide prevention and crisis support desk of Natasha Goulbourn Foundation (NGF). Globe is doing their part by providing the necessary technology for the operations of Hopeline.

Since then, the hotline has received 43,000 calls that are mostly related to depression, suicidal thoughts, and relationship problems in the last two years.

For everyone who is going through an emotional crisis and in need of immediate assistance, the Hopeline hotline is toll-free and can be accessed 24/7 through 2919 for all Globe and TM subscribers. Everyone may also contact its hotline at (02) 804-HOPE (4673) or 0917 558 HOPE (4673).

Globe Chief Sustainability Officer and SVP for Corporate Communications, Yoly Crisanto said that, "The uncertainties that surround us are a cause for anxiety and concern for many which could take its toll on our mental well-being. We intend for Hopeline to serve as a lifeline to those in need of support, and eventually help ease their burden."

The Department of Health (DOH) reported almost 600 suicide-related calls during the months of January and February 2021 alone. While the National Center for Mental Health (NCMH) hotline also receives an average of 1,002 monthly calls, with suicide calls accounting for 289 each month.

These growing figures have alarmed many mental health advocates, as well as support groups. It also paved the way to the importance of mental health support platforms that people can easily access. 

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With this, NGF has also partnered with telehealth service integrator HealthNow to give the public more ways to reach the hotline. Through the partnership, Hopeline can now be accessed in the HealthNow application's Urgent Help button found on its welcome page.

President and Founder of Natasha Goulbourn Foundation, Jean Goulbourn shared that, "Hopeline Philippines is here to help those with depression and those going through emotional crises especially now during these trying times. It just takes one call to save a life to suicide. One line, one call, one life. Be one with us."

HealthNow is a joint undertaking of 917Ventures and ACHealth. Patients can now conveniently consult with a doctor, buy medicine for delivery, and schedule clinic appointments without leaving their homes just by using their phone or tablet. The mobile application is available for download via Play Store for Android, and App Store for iOS.

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Globe likewise continues to support the ABS-CBN Foundation, Inc.'s Bantay Bata #163 Helpline. The Bantay Bata #163 hotline is free for all Globe and TM mobile phone users. Its Helpline allows anyone to report any cases of child abuse especially during this period where children are at home most of the time. Simply dial #163 to report cases of child abuse. 

The company also supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9 which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development. Globe is committed to upholding the 10 United Nations Global Compact principles and 10 UN SDGs.

May these growing figures of people going through mental and emotional crises serve as an eye opener for everyone to be kind to each other. And may this be a reminder to always check in with your family, friends, and anyone you know, including yourself. 

To know more about Globe's sustainability efforts, visit its website.

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