St. Luke's Medical Center promotes a culture of care

St. Luke's Medical Center

Posted at Jan 17 2020 11:41 AM

While St. Luke's Medical Center (SLMC) is now on its 117th year, SLMC Global City will celebrate its 10th anniversary this month. The celebration will pay tribute to its people—the employees who have extended compassionate service and the highly-trained doctors who have provided only the best healthcare solutions to its valued patients who continuously inspire SLMC to deliver quality healthcare service. 

Highlighting the culture of care for years now, SLMC regards people management as an important element to fulfill its commitment in delivering the best possible healthcare experience to their patients and their families. 

SLMC recently reached an over-all engagement level which exceeded the global engagement score as set by global human resource company, Aon Hewitt. The results were garnered from an extensive Employee Engagement Survey conducted by Talent, Leadership, Change Consulting firm.

The topmost rated engagement elements include Purpose, Relationship, Leadership, and Attitude Towards Change. The key strengths of SLMC that were also recognized include enabling systems that support efficiency, patient centricity, and the perception of opportunities for career advancement. 

"SLMC has continuously focused on creating programs that strengthened the engagement level of the organization as well as capitalized on insights and comments from the 2019 survey in order to draw action plans to address associates' concerns," SLMC Human Resources Group Vice President Atty. Simeon C. Obtinalla, Jr., said.

Atty. Simeon Obtinalla, Jr. Human Resources Group Vice President of St. Luke's Medical Center (far right) with employees during the SLMC summer outing.

With this, SLMC implemented new HR strategies, which resulted in a more visible leadership team, more competitive compensation structure, a newly crafted change management and communication strategy, and the introduction of a number of people initiatives including an HR business partnership system that paved the way for the high levels of employee engagement. 

It also carried out various milestone HR programs in 2019 such as the adaption of a New Salary Structure, additional Nurses' Leveling Allowance, Nurse Training Program- UK Track, Nursing Scholarship – Master's Degree Program, Adoption of Blended Learning Approach as a means for Associates Training, Competency Advancement Training for Allied Health Professionals, and Associate of the Year Recognition for SLMC Top Performers, among others. 

"Central to this is the recognition that the role of every associate is critical to determine the organization’s success. By engaging people and giving them a deeper understanding of how important their contributions are, St. Luke's was able to translate this into increased productivity amongst our workforce and at the same time driving profitability upwards, culminating ultimately in high employee engagement, as well as good financial performance indicators," St. Luke's Medical Center President and CEO Dr. Arturo S. Dela Peña said. 

Dr. Art S. Dela Peña, St. Luke's Medical Center President and CEO (middle) sharing a quick break with hospital nurses and some executives.
Dr. Art S. Dela Peña, St. Luke's Medical Center President and CEO (fourth from left) with employee volunteers during the St. Luke’s Medical Center Free Clinic event.
Allied health professionals during the 2019 Ancillary Week.
Nurses gather at the 2019 SLMC Nurses Week.

St. Luke's Medical Center continues to upgrade its employee status at the present after previously receiving a Gold Standard from Investors in People (IiP), which is a standard for people management, and a Best Employer Brand award by World HRD Congress-Employer Branding Institute in 2019. 

This has made SLMC among the leading and most respected healthcare institutions in the country. Its two facilities in Quezon City and Global City, Taguig are also at par with the most advanced hospitals around the world.

For more information about St. Luke's Medical Center, visit its Facebook page and official website.

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