BPO risks, opportunities seen in AI advances


Posted at May 17 2017 02:26 AM

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The business process outsourcing (BPO) industry will be affected by advances in artificial intelligence (AI) that will make some call center operations obsolete.

According to the American Chamber of Commerce in the Philippines, AI and automation may be even bigger threats to jobs in the country than US President Donald Trump's "America First" policy. 

However, one industry player says AI also presents opportunities for BPOs to improve and move up the value chain. - ANC, Business Nightly, May 16, 2017