MANILA, Philippines – Communications Secretary Sonny Coloma said on Tuesday that his office did not receive a letter from the mother of Olympian figure skater Michael Martinez, and that it had probably gone to his office e-mail’s “spam” folder.
Maria Teresa Martinez was quoted as saying that she sent an e-mail to the address <[email protected]>, which is being administered by the Presidential Communications Operations Office (PCOO) headed by Coloma.
“Pina-verify ko sa ating staff na in charge doon sa website at ayon sa ulat, hindi natanggap iyong e-mail message na iyon,” said Coloma. “Hindi natanggap doon sa e-mail.”
“Ang in-offer na possibility ay napunta iyon sa spam. Pag napunta sa spam, by protocol… hindi na ginagalaw ng staff dahil may implications iyon doon sa security ng buong website,” he added.
“Kaya naman noong sinabi natin na kung ano man iyong naging pagkukulang sa pagsuporta sa kanya, umaani naman siya ngayon ng tremendous support from all sectors. At kaisa naman ang ating pamahalaan sa pagbigay sa kanya ng suporta.”
Asked if his office would look into why the e-mail was categorized as spam, Coloma said software may have detected it as such.
Coloma said his staff members check e-mail every day and that concerns are referred to the appropriate agency.
“I believe there’s an acknowledgement,” Coloma said when asked about the protocol that his office follows when receiving messages from the public.
Meanwhile, the Presidential Communications Development and Strategic Planning Office sent out a tweet, saying that it replies to feedback sent via <[email protected]>.
The 17-year-old Martinez made history by being the first Filipino – and first Southeast Asian – to compete in the figure skating event in the Winter Olympics. He placed 19th out of 30 competitors in the 2014 Winter Games in Sochi.