MANILA -- More and more commuters are starting to complain once again about how tough it is to get cabs these days. Drivers, it seems, are choosier than before.
Some malls have already employed a system to protect their customers from choosy drivers. But some still get away with it.
"Bawal dito tumanggi. Ang ginagawa, ilalagpas nila, doon ibaba ang pasahero,” a mall security guard said.
According to the Land Transportation Franchising and Regulatory Board (LTFRB), they have been receiving a higher number of complaints since October.
In the third quarter of this year, the agency received 1,124 complaints. In the fourth quarter, it has already received 1,512.
But taxi drivers explained why they have to turn down some passengers sometimes.
"Pag sobrang traffic, lugi kami... Gastos ‘yun sa gasolina,” said one taxi driver.
But the LTFRB reiterated this is against their contract.
Violating provisions of the certificate of public conveyance may result in a P6,000 fine, and repeated violations may lead to a cancellation of the certificate.
The LTFRB also wants to encourage commuters to file complaints by simplifying the process and opening a 24/7 hotline this December.
"Sinisiguro naming may sasagot diyan kahit madaling araw,” said LTFRB chairperson Atty. Winston Ginez. “Dati kailangan mag-file complaint dito, ngayon tatanggapin namin reklamo sa telepono."
The agency will also install a help desk in major malls to facilitate faster assistance of commuter concerns.
Complainants are also reminded to take note of a taxi's name and plate number to allow the LTFRB to trace the driver and operator and implement the appropriate sanction.