Butuan Doctors Hospital officials Atty. Rodolfo Ato and Purita Escobar. Photo by Rodge Cultura, ABS-CBN News Caraga
BUTUAN CITY --- Butuan Doctors Hospital officials on Friday denied allegations that their staff refused to admit a seriously ill girl after her mother failed to produce enough money for downpayment.
Lawyer Rodolfo Ato and Purita Escobar, nursing director of Butuan Doctors Hospital, said their staff did not demand a downpayment after the patient, Jannary ''Yanna'' Chan, arrived at the hospital in an ambulance.
They added that a doctor went inside the ambulance to check Chan's condition.
They said the patient's mother allegedly failed to produce a referal from San Francisco Hospital that would have allowed the patient to be transferred to the Butuan Doctors Hospital.
The hospital management insisted that no discussion regarding the downpayment transpired between their staff and Chan's mother, and that she decided to leave the hospital at her own discretion.
The management, however, admitted that they have a policy of requesting a downpayment from patients upon admission to the hospital.
Chan's mother, in a Facebook post that has gone viral, said a staff of the hospital demanded a P30,000 deposit and claimed that the 10-year-old girl was not an emergency case.
Contrary to the hospital officials' statements, Chan said they had referral papers and a medical certificate.
"We travelled more than an hour with an ambulance assisted by 2 nurses from San Francisco Doctors Hospital with complete medical certificate and referral. We arrived at Butuan Doctors Hospital around 8pm... rushing to admission desk.. running for my daughter's life... only to be rejected simply because my available cash on hand was only around 8,000- 10,000 and they demanded for 30,000.00 deposit on that very hour!" she said.
Salarda-Chan said they traveled for more than an hour to reach the hospital, only to be rejected because she only had around P10,000 on hand. The hospital was allegedly demanding a P30,000 deposit.
''We arrived at Butuan Doctors Hospital around 8pm... rushing to admission desk.. running for my daughter's life... only to be rejected simply because my available cash on hand was only around 8,000- 10,000 and they demanded for 30,000.00 deposit on that very hour!'' she said.
''Nakiusap po kami ng husto na tanggapin ang bata kasi sobrang emergency po at hindi na banking hours to transfer cash kasi gabi na."
She said the woman manning the admission desk demanded the money.
''Malayo sa 30,000 yang hawak mong cash! Wala ditong charity, private hospital kami. Ano ba trabaho mo? Saan ba mangagaling ang pambayad nyo dito?!'' the woman allegedly told her.
Salarda-Chan added that the woman in the front desk told her that her daughter's situation is not an emergency.
"Hindi yan emergency! Ang emergency yung mga nasagasaan sa daan etc... Eh kayo galing na kayo sa isang hospital dapat bago kayo bumiyahe itinawag nyo muna sa amin 'yan! Alam nyong me cash deposit bago tanggapin ang pasyente niyo!'' she recalled.
The girl later died of congestive heart failure. - with a report from Rodge Cultura, ABS-CBN News Caraga