MANILA, Philippines – The Land Transportation Franchising and Regulatory Board (LTFRB) reminded taxi drivers not to ignore passengers or demand fixed fares as the Christmas season nears.
LTFRB chairman Jaime Jacob said ignoring passengers or setting up fixed rates instead of using the meter are considered franchise violations.
He said complainants may call or text 0921-448-7777 to report erring taxi drivers.
Jacob said LTFRB personnel are only available to accept complaints from 8 a.m. to 6 a.m. during weekdays. Complaints sent beyond office hours will be addressed the following day.
Jacob assured the public that the agency will address its lack of manpower by outsourcing the service of its complaints desk to accommodate more passengers with bad experiences with abusive taxi drivers.
Violators are fined P2,000 for the first offense; P3,000 plus a franchise suspension of not more than 6 months for the second; and franchise cancellation for the third.
LTFRB personnel in uniform will also be deployed in key areas in Metro Manila, such as shopping malls, Jacob added.
Jacob appealed to taxi operators to practice stringent hiring policies since they will be liable once their drivers commit violations.
The LTFRB is planning to revise its set of penalties for various franchise violations. Jacob said the implementation of the new penalties may be done next year since a public consultation is required.