MANILA, Philippines – There will be a delay of 2 to 3 days on the issuance of the electronic passports (ePassports) due from January 28 to February 2, the Department of Foreign Affairs Office of Consular Affairs (DFA-OCA) said in a statement on Tuesday.
DFA said the delay is caused by a “machine breakdown.”
“The Department would like to apologize for any inconvenience this may have caused the public. Measures are being implemented and the Department has received the assurances and commitment of Oberthur Technology to stabilize operations immediately,” the DFA said.
Passport applicants affected by the delay are advised to call (632) 836-7745, (632) 836-7747 or e-mail DFA-OCA at [email protected]
The DFA is also prepared to issue machine-readable passports on a limited basis in cases of extreme emergency.
Normal operations will resume on Monday, February 4.