BPO Teleperformance vows to expand PH labor base

by Max V. de Leon and Dennis D. Estopace, BusinessMirror

Posted at Dec 06 2012 08:25 AM | Updated as of Dec 06 2012 04:25 PM

MANILA, Philippines - Executives of business-process outsourcing (BPO) firm Teleperformance Philippines Inc. said they are stepping up hiring program with the opening of a recruitment center as Canada failed to recover inclusion in the top 10 offshoring location.

Managing Director Brian Johnson was quoted in a statement as saying that with the opening of the firm’s “biggest recruitment center in the Philippines…we are optimistic that we can serve more applicants and provide them with a pleasant experience, as they explore their career prospects with Teleperformance.”

The company decided to locate its new center in a mall in Mandaluyong City.

The company’s move comes after Canada, Teleperformance’s country of origin, failed to return in a list of top destinations for foreign direct investment in shared service centers that property broker Jones Lang LaSalle compiled and recently released.

In that report titled “Onshore, Nearshore, Offshore: Still Unsure?” Canada was ranked 10th after Singapore as favored location. That was in 2003 and, since then, Singapore surged to 8th place in 2006 and 7th in 2008 before also losing out to the Philippines and Slovakia, which placed 7th and 6th, respectively, in 2011.

The St. Laurent, Quebec, Canada-based Teleperformance operates in 49 countries, with the group saying it has more than 135,000 full-time equivalent employees across 250 contact centers.

From two contact centers in the Philippines in 1996, the company now has nine located in and around Manila, Bacolod City and Cebu City.

The new center occupying 800 square meters in the Metro’s eastern district brings the total number of workstations the company operates into 10,500.

The launch of the new center shows the commitment of Teleperformance in the Philippines and its resolve to provide “competitive as well as rewarding employment opportunities to job seekers,” Johnson was quoted as saying.

The company claims its new center “is designed with cozy and modern amenities, including spacious applicant lounge, interview rooms testing areas, training rooms and Internet café.”

“The new site is strategically situated in the Manila Metropolitan Area and is highly accessible via train, bus and jeepney. Aside from its facility enhancements, all applicants are guaranteed to be accommodated by Teleperformance’s warm and friendly recruitment team from Monday to Saturday,” the company said.

Jones Lang LaSalle’s report, to note, that some shoring companies are now looking at emerging locations aside from the Philippines, Poland and India.

“The macroeconomic, labor market and currency fluctuations of the past four years, among a host of other factors, have combined to subtly alter the shoring landscape. Alongside stalwarts such as India, Poland and the Philippines, other locations have emerged over the past four years.”