Call centers to employ half a million in 2013


Posted at Nov 02 2012 12:22 PM | Updated as of Nov 03 2012 03:26 AM

MANILA, Philippines - The country's contact center industry is expected to employ as much as 567,000 by next year as the sector shows no signs of slowing down, the Business Processing Association of the Philippines (BPAP) said.

"There are 493,000 Filipinos employed in the contact center industry. This figure is expected to increase to 567,000 next year," BPAP said in a statement.

"As the number one destination in the world for voice services, the Philippines takes pride of the competitive advantage of its Filipino talent pool," it stressed.

In ensuring the industry will continue to employ highly-skilled individuals, the BPAP has partnered with the government in implementing various training programs.

Moreover, BPAP and the Contact Center Association of the Philippines (CCAP) have also tapped academic institutions to give students the opportunity to have their internships at BPO companies.

"The voice industry is one of the most dynamic and progressive sectors today. Its growth in the last six years is at least five times higher than the average employment growth in the country," BPAP President and CEO Benedict Hernandez said in the statement.

"This means that employment opportunities in the voice industry is more lucrative compared with other industries," he explained.