AirAsia suspends flights to Macau, Palawan; adds Taipei, Singapore


Posted at Oct 22 2012 11:57 AM | Updated as of Oct 23 2012 01:08 AM

MANILA, Philippines - Philippines' AirAsia Inc. is re-aligning its flights from Clark International Airport, with two new flights to Singapore and Taipei in December. This comes as the budget airline tries to address volatile oil prices and the growing demand for foreign tourism.

AirAsia will fly to Singapore starting December 1 and to Taipei on December 15. It will add flights to Hong Kong, while reducing flights to Davao and Kalibo. Services to Macau and Puerto Princesa will be suspended.

"With our two new international routes, we would like to draw in-bound tourist to the country and help contribute to tourism dollar revenues," AirAsia Inc. CEO Maan Hontiveros said, of the new flights to Singapore and Taipei. 

"We need to build up routes within an infrastructure that supports low-fare services since we are in an industry that is not immune to rising fuel cost and operational challenges. We intend to open up new international routes within these markets, as well as add frequencies on existing routes, thanks to the aggressive campaign of Department of Tourism in promoting the country abroad," she added.

Guests who are affected by the changes in AirAsia's flights will be offered three options: 

a full refund of their flight bookings; 

a credit shell of the value of their flight bookings which is valid for 3 months; or 

an option to change their flight date without any costs, subject to availability.

Affected guests will also receive an email, where they will be able to select their preferred service recovery option.

Guests who do not receive any notification after 3 weeks are advised to tweet AirAsia at; contact them through Live Chat; submit an Online Feedback Form or go to any of its travel service centers in SM North Edsa in Quezon City, in Mall of Asia in Pasay City, in Angeles City, Pampanga or contact our call centres at +632 588 9999.