MANILA - Eighty percent of postpaid subscribers prefer electronic billing, Globe Telecom said Friday, as it maintained it was imposing a P50 fee for paper billing requests.
Globe said subscribers prefer e-billing due to delivery delays prompted by change in address, difficulty in reaching far-flung areas and the lack of authorized representatives to receive the statements.
"Understanding that we are now in the digital age, most of our customers prefer to do their regular transactions online. We are encouraged that majority of our customers have decided to choose e-billing," Globe senior vice president for corporate communications Yoly Crisanto said.
Sen. Nancy Binay has filed a resolution seeking a Senate investigation on the additional charge for paper bills.
Crisanto clarified that only new postpaid mobile subscribers from October 2015 who opt for paper billing or only 2.4 percent of the total postpaid subscribers were being charged.
Senior citizens and Globe Platinum customers are exempted from the fee, she said.
Subscribers may also access their billing statements through USSD code *143#, G-Services app and through www.globe.com.ph/myaccount.