BDO apologizes for service interruption


Posted at Aug 28 2014 12:35 PM | Updated as of Aug 28 2014 08:35 PM

MANILA, Philippines - Sy-led BDO Unibank on Thursday apologized to its customers for the service interruption in its ATMs and other banking services.

"We apologize to our valued clients and the general public for the service interruption they may have been experiencing in our Automated Teller Machines; retail and corporate banking; mobile and phone banking; and ATM Debit Cards and Cash Cards usage," BDO said in an advisory.

BDO attributed the service interruption to a water leak in their Makati building, where its data center is located.

"The recent heavy rains unexpectedly damaged a drainpipe in our Makati building causing water to leak on certain floors, including the raised flooring where our data center is located. As a precautionary measure, we had to bring down the main switch and migrate to a disaster recovery site," the bank said.

This incident has affected branch services, resulting in a slowdown in the processing of transactions.

"We expect the slowdown to ease as we gradually reactivate all of our servers and other equipment. We appreciate your patience and understanding as we complete this endeavor as soon as possible," BDO said.