MANILA, Philippines - Expresspay Inc. on Tuesday said it will return the funds of customers who were defrauded by its former franchise holder in Wawa, Taguig.
"It has come to the Company’s attention that one of our former franchise holders, Gavoj Trading, which operates the Wawa, Taguig Branch, received payments from customers that were not coursed through the Company’s electronic payment system," Allen Mascenon, president of Expresspay, said.
Expresspay franchises payment centers that process bills payments on behalf of its partner banks and other accredited payment institutions for utility companies including electricity, telecommunications, water, and other utilities.
Several customers discovered Gavoj Trading did not remit their payments, but when they returned to the Wawa, Taguig branch it was already vacated.
"We are saddened that a former franchisee has committed questionable acts by representing Expresspay and taking the bills payments of our customers without transacting through our system," Mascenon said.
The company reported the incident to the appropriate authorities to ensure that the persons involved will be held accountable and charged accordingly.
Mascenon assured they will return the funds to affected customers. The first batch of compensation will start next week for requests that are legitimate and have been processed.
"We have taken the initiative to inform the Department of Trade and Industry of this matter and advised the agency of the implementation of a company program to compensate affected customers as well as the adoption of preventive measures to avoid similar incidents in the future," he said.
The compensation program started on August 11 and will run until August 31, 2014. Expresspay advised affected customers to call its support hotlines at 509-0824 and 0906-4036814 for more details.