MANILA, Philippines – Cebu Pacific has launched a new service to assist passengers at the busy Kalibo airport, which serves as the gateway to Boaracay Island.
The service, called Agent Xpress, can check in guests with confirmed flight itineraries, from four hours to 45 minutes before the flight departure.
Roaming agents using tablets will approach guests queuing up for a security screening or at the check-in counter, verify their booking confirmation numbers or name and flight details, and print their boarding passes.
Passengers with no check-in bags can then proceed to the boarding gate while those with bags for check-in should proceed to the bag drop counters.
Passengers can check in individually or as a group for one-way or Travel Thru flights, which connect to an onward destination.
Since agents are already operating the tablet, they can verify travel documents on the spot, for guests bound for international destinations.
The Gokongwei-led budget airline is the first airline in Southeast Asia to deploy special roaming airport agents who can check in passengers.
The Agent Xpress service was launched at Kalibo Airport on August 25.
“Agent Xpress can make the check-in process faster and more convenient for our guests, given space limitations in certain airports. We are studying the launch of Agent Xpress in other airports as well,” said Cebu Pacific vice president for marketing and distribution Candice Iyog.
“Aside from the Agent Xpress service, guests can also check in online or using self-service kiosks. We want to make many options available, so guests are empowered to manage their travel time and experience,” she added.
Cebu Pacific also recently launched its CEB Transfer product, which offers a seamless transfer service from the Caticlan or Kalibo airports to the guest’s hotel or resort.
Passengers can book the transfer service in advance through the website, call center, ticket and sales offices or in flight.