Poor internet service? Complain to DTI

By Alvin Elchico, ABS-CBN News

Posted at Aug 19 2015 05:26 PM | Updated as of Aug 20 2015 01:26 AM

MANILA - The Department of Trade and Industry (DTI) is encouraging consumers to file complaints if they encounter misleading advertisements or promotions.

Trade Undersecretary Vic Dimagiba said the agency has received 55 complaints against Smart Communications and Globe Telecom over poor internet service, slow speeds or unfulfilled promise of an advertised service.

While the issue of speed is under the National Telecommunications Commission (NTC), Dimagiba said the DTI can act on accusation of false or deceptive advertisements or claims.

The sanction for the administrative complaints is only P500 to P300,000, but complainants usually get the refund or cancellation of the contract during mediation proceedings at the DTI.

Dimagiba said, even if the penalty is small, if more consumers will pursue complaints, the amount to be paid will also become bigger.

He added that the DTI can open regional offices in different parts of the country to accommodate the complaints considering the number of unsatisfied consumers on social media.

READ: Philippine internet speed: So slow and so far behind