From left to right, AirAsia Malaysia CEO Aireen Omar, AirAsia Group CEO Tony Fernandes, AirAsia Group Head of Ancillary Kenny Wong, and AirAsia X CEO Azran Osman Rani at the launch of AirAsia's Premium Flex in Kuala Lumpur. Photo by Kathlyn dela Cruz for ABS-CBNnews.com
'Excess baggage? Worry no more'
KUALA LUMPUR, Malaysia - Business travelers can now easily change their flights even two hours before their scheduled departure without having to pay an additional change fee under AirAsia's newest service, the Premium Flex.
AirAsia on Monday launched Premium Flex, a service designed to "cater to the needs of discerning business travelers."
"With unpredictable schedules that business travelers keep, Premium Flex offers a peace of mind and convenience to change their flights at their fingertips, via their computer or handheld devices," AirAsia Group Head of Ancillary Kenny Wong said.
Under the Premium Flex, business travelers would now have the flexibility to change their flight up to two times without any additional change fee.
Flight change is available up to two hours before the scheduled time of departure of the original flight, and three hours before the time of departure of the new AirAsia flight or four hours before the time of departure of the new AirAsia X flight. AirAsia X is the long-haul affiliate carrier of the AirAsia Group.
Premium Flex is available for all AirAsia flights except for Sri Lanka.
With AirAsia's latest offering, travelers would also no longer have to worry about exceeding the limit of their check-in baggage and then having to pay excess baggage fees at the airport since they would automatically be given a complimentary 20-kilogram baggage allowance.
Passengers would also get to experience Xpress boarding and Xpress baggage, which would allow them to board first and spend less time queueing.
Guests can also select their favorite Premium Seats, previously known as Hot Seats, as well as standard seats at no extra charge but subjected to availability.
"To maintain and remain on the cutting-edge, we must keep innovating and improving our products and services... The flexibility and other perks are designed to provide a travel experience with high satisfaction standards which I am confident will be a hit," AirAsia Group Chief Executive Officer Tony Fernandes said.
Premium Flex would only require passengers to pay an additional fee of as low as RM40 -- or P520 for AirAsia Philippines flights -- so they can avail of all the said benefits.
According to Wong, by upgrading their flights to Premium Flex, travelers can enjoy savings of as much as RM300, or around P4,200.
"So for a traveler who is conscious about costs, for example, you'll be able to get certain amounts of flexibility, and additional product offerings," he said in a press conference.
Aside from Premium Flex, AirAsia also announced on Monday that it is offering a 20 percent discount off all seats on all flights, including AirAsia X flights, throughout its route network until August 17. Travel period is from August 12 to December 14, 2014.