MANILA - Jollibee Foods Corp. apologized to its customers on Thursday, after ChickenJoy and other items were unavailable in some branches in Metro Manila.
In a statement, Jollibee Foods vice president for marketing Harvey Ong said a major systems upgrade was the main reason why a number of Jollibee stores in Metro Manila and nearby cities were operating on a limited menu.
"Unfortunately, this change in system has initially affected the delivery schedule of raw materials from our commissary to select stores," he said.
Ong clarified that there is no shortage of chicken.
"We would like to clarify that this is NOT a supply issue or a chicken shortage situation. Rest assured that this is only temporary as we are working round the clock to ensure that all our products – including Chickenjoy, Jolly Spaghetti and Yumburgers – will be made available again in all the affected stores soonest. In fact, some of these stores have already begun offering these Jollibee favorites again," he said.
"We would like to sincerely apologize for this temporary inconvenience, and thank our customers for bearing with us," he added.
Some netizens even created the hashtag #ChickenSad on Twitter when complaining about the lack of ChickenJoy in some Jollibee stores.