Globe files complaint vs Caritas Shield over text spam


Posted at May 14 2014 03:53 PM | Updated as of May 14 2014 11:53 PM

MANILA, Philippines - Globe Telecom has filed a complaint with the National Telecommunications Commission against Caritas Shield Inc. for sending text spam to its mobile phone subscribers.

In the complaint filed with the NTC, Globe said Caritas should be immediately stopped from sending text spams, and sought a cease and desist order against Caritas.

Globe asked the NTC to order Caritas to pay appropriate fines and penalties for sending text spam.

The telco also wants the NTC to permanently bar Caritas, its agents and employees from sending these spam texts to Globe customers.

Globe said Caritas, a prepaid subscriber, had violated the terms and conditions specified in the user’s guide for its prepaid SIMs. It states that subscribers should "not use the prepaid service, handset, SIM cards, call & text card for any fraudulent or abusive purpose."

Globe General Counsel Froilan Castelo said Globe is cracking down on companies whose agents use text spam as part of their marketing strategy.

Caritas is notorious for sending spam text messages to Globe and TM subscribers. The text spam usually states: "Caritas Health Shied Inc. offers a pre-approved comprehensive health card with money-back guarantee. If you’re interested, please reply with your name, age and address. Our health consultant will assist you shortly."

Globe has received complaints from subscribers, who say they get an average of 5 to 10 text spams a day.

"The clamor of customers to combat spam messages has become a matter of public interest so the NTC should use all its disciplinary powers against spammers like Caritas,” Globe said in the complaint.

In January, Globe launched an information drive to educate subscribers on how to deal with text spam.

This resulted in a surge of mobile numbers deactivated from Globe service in the first four months of the year. As of April this year, Globe said it barred from its network a total of 384 mobile numbers, 11 percent higher than the total number of mobile numbers blocked in 2013.

"We expect this number to increase further as Globe continues to step up its drive versus annoying and bothersome text spams. We would like to assure our subscribers that the company will continue to amplify our campaign until we have substantially reduced, if not eliminated, this problem,” Castelo said.

Subscribers can report text spam via the Globe website through Talk2Globe Chat; send a message through Globe Contact Form and by tweeting @Talk2GLOBE on Twitter. Subscribers can put in the number, the exact message, and the time and date the text spam was received.

Numbers that are reported to be source of text spams are first sent warnings and those that are persistent source of text spams are deactivated from the service.

Here's Globe's guide for Android and iOS users on how to block text spam on your phones.