MANILA - The National Telecommunications Commission (NTC) has summoned Globe Telecom and mobile content provider Got Deals Mobile Inc to an inquiry into a complaint on alleged prepaid credit theft, which went viral on social media.
In summons issued Feb. 28, Globe Telecom and Got Deals Mobile Inc were required to appear before the NTC on Thursday, March 8.
"You are hereby summoned and required to file and serve your answer to the letter complaint of Ms. Feanne H. Mauricio, a copy of which is herewith served upon you, within five working days after service hereof exclusive of the date of service," the summons read.
The NTC also ordered Globe Telecom to suspend its content provider contract with Got Deals Mobile Inc.
“Upon receipt of this Order, Globe Telecom, Inc. is likewise hereby directed to immediately suspend the implementation of its Content Provider Agreement with Got Deals Mobile, Inc. pending investigation of this complaint pursuant to NTC Memorandum Circular No. 04-07-2009," it said.
The case stemmed from the complaint filed by Mauricio, who shared on social media and wrote to the NTC that her prepaid account was charged for value-added services from third parties.
Her Facebook post has earned 12,000 reactions and 11,544 shares as of this posting.
The Senate on Monday opened investigations on the allegedly rampant disappearance of prepaid load credits on mobile phones or "nakaw load."
Last month, the House Committee on Information and Communications Technology held a separate inquiry into the sudden disappearance of prepaid load, stemming from the seemingly automatic enrollment of numbers to value-added services.
At the inquiry, telecoms firms Globe and Smart Communications said subscriber complaints were being dealt with and that validated complaints are rectified with returned load.