Convergys eyes 6,000 new hires this year

by Jon Carlos Rodriguez,

Posted at Mar 04 2014 03:52 PM | Updated as of Mar 05 2014 05:18 PM

MANILA, Philippines – Convergys Corporation is looking to boost its employee workforce in the Philippines by hiring an additional 6,000 employees this year, its president and chief executive Andrea Ayers said on Tuesday.

Ayers said the increased workforce will be accommodated both through seat and site expansions. She declined, however, to specify site expansion plans in the Philippines.

The 6,000 new hires will add to Convergys' current workforce of 55,000 in the Philippines, following its acquisition of Stream Global Services, Inc.

“We closed the acquisition earlier this week. That makes us now a $3 billion company globally. We now have 125,000 talented people across the world,” she said in a press briefing in Makati.

Convergys Philippines country manager Ivic Mueco with Convergys president and chief executive Andrea Ayers

With the acquisition, the Philippines now has the largest number of Convergys employees in the world, overtaking the US.

No site closures or massive layoffs are expected from the deal.

“Convergys and Stream have complementary footprints, and each country and location will continue to play an important part in our strategy. Our ability to offer clients locations globally is a key facet of our combined competitive advantage in the marketplace. Where we have overlap, especially in the Philippines, the joint leadership teams will, through integration, look for best operating practices from both teams,” said Convergys Philippines country manager Ivic Mueco.

Convergys remains to be the largest private employer in the Philippines with 34 sites nationwide.

The company had an estimated 35,000 employees in the Philippines and 85,000 worldwide before the acquisition of Stream.

Convergys also recently launched its mobile application channel Mobile Apply, which is expected to add 5,000 job applicants in the Philippines this year.

BPO consolidation

Ayers said she is seeing consolidation in the business process outsourcing (BPO) industry picking up in recent years due to the increasing demand of clients.

“The BPO industry in general is still very fragmented. I do see industry consolidation taking place at a more rapid rate than I have seen in the last 10 years,” she said.

The tier 1 companies, Ayers explained, are now looking for “one stop shop” partners that can support its operational needs.

She added that some smaller players in the BPO industry can no longer keep up with the investment capital required to support companies’ technical infrastructure.

“If you can’t do all the capabilities and if you don’t have the basic technical infrastructure , you don’t get to participate, and I’m seeing industry consolidation happen as a result of that,” said Ayers.