BPO firm opens new facility in Clark


Posted at Feb 28 2014 03:13 PM | Updated as of Feb 28 2014 11:13 PM

MANILA, Philippines - Global business process outsourcing firm Arvato has opened a new facility in Clark, Pampanga.

Arvato said the new facility will support the company's plans to double its workforce in the next three years.

Arvato, which supports multi-million dollar BPO and Customer Relationship Management program, recently opened the 2,900 square meter facility to provide additional capacity for existing and new clients.

The facility in Clark will initially provide multi-channel English-speaking customer service support for the North American region. This is part of Arvato’s global CRM delivery network of nearly 100 sites across 21 countries.

Fara Haron, Arvato executive vice president, CRM North America and Country General Manager Philippines, said the Philippines is a key location for the comapny.

"The Philippines is a key strategic location for arvato, providing the skilled employees and secure infrastructure we need to deliver best practice BPO and CRM frameworks for leading global organizations. This expansion will provide more capacity to service our existing client base and a strong platform for growth as the Philippines continues to emerge as a major outsourcing destination," Haron said.

Arvato selected Clark as its new location due to its strong supply of young, well-educated workforce. It is looking to hire up to 500 employees for the Clark site by the end of 2014.

The company expanded its operations in Manila in 2012, and has since doubled its workforce. Its client programs include a global BPO partnership with Microsoft for contract-to-invoice services, which processes approximately 80% of the IT giant’s global revenues.