Avaya looking to expand presence in PH BPO sector

By Lawrence Agcaoili, The Philippine Star

Posted at Feb 07 2013 08:09 AM | Updated as of Feb 07 2013 04:10 PM

MANILA, Philippines - New Jersey-based Avaya Inc. is looking at expanding its presence in the business process outsourcing sector (BPO) in the Philippines where it controls about 70 percent of the seats in the call centers.

Randy Cross, director for infrastructure and fabric technologies within Avaya Networking, said in a breakfast forum that the company is very bullish about the prospects and is looking at increasing its resources allocated to the Philippines.

“The Philippines is a key area for us. We see nothing here but growth happening over the next few years,” Cross stressed.

He cited the strong economic growth in the Philippines after it booked a gross domestic product (GDP) growth of 6.6 percent last year, exceeding the government target of between five percent and six percent.

“It is obviously a good time to be in the Philippines right now,” he added.

He pointed out that the Philippines is a significant market with about 500,000 call center seats.

Avaya Philippines Inc. country business development leader Dexter Tan is looking at expanding its business in the Philippines, on the back of the country’s improving economy. “The economy is really booming,” he said.

Tan said the company controls about 65 percent to 70 percent of the total call center seating capacity in the Philippines equivalent to about 300,000 seats.

The company major client, he said, are JP Morgan, Citibank, Convergys, Bank of the Philippine Islands (BPI), BDO Unibank, ABS-CBN Corp., GMA Network Inc., and TV5’s ABC Development Corp.

According to him, Avaya is looking at providing live streaming for media outfits soon.

Avaya is a global provider of business communications systems and provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world.

Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network.

By embedding communications into the operations of an enterprise, Cross said Avaya helps improve the way organizations work and making people such as the information technology team of a company more productive.

He added that the company’s unified communications solutions enable clients to save approximately 23 percent in capital expenditures and another 33 percent in operating expenses.

Avaya clients include 95 percent of all Fortune 100 companies, 85 percent of all Fortune 500 companies, and 85 percent of all Fortune 1000 companies.