5 everyday struggles that call center agents understand

Mariel Abanes

Posted at May 13 2016 12:22 PM | Updated as of Jul 29 2016 03:14 PM

Being a call center agent is not easy.

Imagine talking on the phone all day and providing help to clients, whether it's about a package to be delivered or clarification regarding a computer glitch.

Add to that staying up all night and taking calls -- sometimes from difficult clients -- in a freezing cold office.

A call center goes through all these and more to achieve one goal: to be able to provide for his or her family.

Here are five everyday struggles that call center agents can totally relate to:

1. Days off = regular days

If you're a call center agent, you know it's hard to go shopping at mall hours because you just came home from the office!

And while everyone has returned to the daily grind, you find yourself comfortable in bed after longing the whole night to be reunited with it.

2. It's not just the script

Some people think being a call center agent is all about memorizing a script. But that is not true.

Yes, you have memorized your lines and you start with, "Hello, this is Sam. How may I help you?", but it doesn't end there. You know you should step up and study your company and its services, especially when the client starts asking for more information.

3. You can't just step out

Here's when the mute button steps in and becomes your best friend, especially when you suddenly get the urge to sneeze or cough while on the line.

4. Breaks are your occasional luxury

See number 3. It's hard to take a break, especially during peak hours. So when it does come, you make the most out of it.

5. You easily get sick

With all the stress that comes with the job, you're an easy target of illnesses. You work so hard that you forget to take your vitamins or eat healthy, and your shifted body clock does not help, too.

To avoid these horrible sick days, you need to fix the problem right away. Good thing there is Bactidol -- it stops the sources of sore throat and prevents it from spreading, so you don't have to worry about missing a day.

So call center agents, lift your head up high and be proud of where your hard work takes you, with a little help from Bactidol.

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